Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how TEST – Sac Pool Services (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you use our TEST – Sac Pool Services services in Sacramento, CA.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. INFORMATION WE COLLECT

2.1 Information from Callers

When individuals contact us through our service numbers, we collect:

  • Name and contact information (phone number, email if provided)
  • Service request details and intent
  • Call recordings and transcriptions
  • Geographic location data (city, state, ZIP code)
  • Call timestamp, duration, and connection data

Notice of Call Recording: All calls are recorded and may be transcribed. Callers are notified of recording via an automated disclosure at the start of each call. Continuing the call after this disclosure constitutes consent to recording and transcription under applicable law.

2.2 Information from Partners (Professionals)

When professionals join our partner program, we collect:

  • Business name, contact information, and address
  • Self-certification of licensing and insurance status (we do not collect license numbers or insurance policy details)
  • Payment method and billing information
  • Service area selections and account preferences
  • Call handling data, account activity, and performance information
  • Staff account information for any team members granted dashboard access

2.3 Automatically Collected Information

We automatically collect:

  • IP addresses and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Website usage patterns and session data
  • Referral source, campaign, and marketing attribution data
  • Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

3.1 For Callers

We use caller information to:

  • Connect callers with qualified professionals
  • Verify call quality and service eligibility
  • Maintain call recordings and transcriptions for quality assurance and dispute resolution
  • Detect and prevent fraud or abuse
  • Improve our services and operations
  • Comply with legal obligations

3.2 For Partners

We use partner information to:

  • Deliver service products and manage account access
  • Process billing, issue invoices, and collect payment
  • Manage account preferences and service settings
  • Provide customer support and resolve disputes
  • Analyze account performance and service quality
  • Communicate service updates, policy changes, and billing notices
  • Detect and prevent fraud, abuse, and policy violations
  • Comply with legal obligations

3.3 Automated Processing

We use automated systems to analyze call quality, verify service eligibility, assess account activity, and support routing and operational decisions. These systems may affect whether a call is considered qualified, how account activity is assessed, and how service delivery is managed. Partners may contact us to inquire about automated decisions affecting their account.

4. INFORMATION SHARING

4.1 With Partners

When a caller is matched with a professional, we share caller information with that professional to facilitate service delivery. This includes caller name and phone number, service request details, and general location information. Callers should be aware that by contacting our service, their information will be shared with one or more service professionals in our partner network. Partners are contractually required to keep caller information confidential and to use it only for providing the requested service.

4.2 Within Our Network

In some cases, caller information may be shared with professionals operating in different service categories within our platform network where doing so may serve the caller’s service needs. Callers may opt out of cross-category sharing by contacting us at admin@test.sacpoolservices.com.

4.3 With Authorized Platform Personnel

Individuals authorized to assist with platform administration, support, and operational functions may have access to account data, call records, and other platform information solely for the purpose of performing those duties. All such individuals are subject to confidentiality obligations.

4.4 With Service Providers

We share information with third-party service providers who assist in delivering and operating the Service, including payment processors, telecommunications providers, analytics services, cloud infrastructure providers, and marketing and attribution platforms. These providers are authorized to use your information only as necessary to provide services to us.

4.5 Legal Requirements

We may disclose information when required by law or when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent or investigate fraud or security incidents, or protect the safety of users or the public.

4.6 No Sale of Personal Information

We do not sell personal information to third parties.

5. DATA SECURITY

We take the security of your information seriously and invest in safeguards that meet or exceed common industry standards. Our security practices include multiple layers of protection, including but not limited to:

  • Encryption of sensitive data in transit and at rest
  • Role-based access controls and authentication requirements
  • Continuous activity monitoring and audit logging
  • Regular security assessments and internal reviews
  • Infrastructure security practices aligned with industry best practices

We approach data security as an ongoing commitment rather than a fixed standard. We continuously evaluate, improve, and update our security practices as threats and technologies evolve.

No method of data transmission or storage is completely secure. Despite our best efforts, we cannot guarantee the absolute security of any information. In the event of a security incident that affects your data, we will notify you in accordance with applicable law.

6. DATA RETENTION

6.1 Caller Information

  • Active call records are retained for quality assurance and dispute resolution purposes for up to 365 days, or longer if required for an active dispute or legal matter
  • Call recordings and transcriptions are retained in accordance with our operational policy, with a minimum retention period of 30 days
  • Dispute records are retained as required for resolution and legal compliance

6.2 Partner Information

  • Active accounts: retained for the duration of the partnership
  • Closed accounts: financial and billing records retained for 7 years as required by law
  • Non-financial account data: retained for up to 180 days following account closure, after which it may be permanently deleted
  • Call records: retained in accordance with our operational policy
  • Dispute records: retained as required for resolution and legal compliance

7. YOUR RIGHTS

7.1 For Callers

You have the right to:

  • Request information about personal data we hold about you
  • Request deletion of your personal information
  • Opt out of future marketing communications
  • Request deletion of call recordings, subject to any active dispute or legal hold

7.2 For Partners

You have the right to:

  • Access your account information
  • Update or correct inaccurate information
  • Delete your account
  • Export your account data
  • Opt out of non-essential marketing communications
  • Inquire about automated decisions affecting your account

To exercise any of these rights, contact us at admin@test.sacpoolservices.com.

8. COOKIES AND TRACKING

We use cookies and similar technologies to maintain user sessions, analyze website traffic and usage, improve user experience, and track marketing effectiveness and referral attribution. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

9. THIRD-PARTY LINKS

Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. CHILDREN’S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it promptly.

11. TRANSLATIONS

Where this Privacy Policy is made available in languages other than English, those translations are provided for convenience only and may not be complete or fully accurate. In the event of any inconsistency or conflict between a translated version and the English version, the English version controls.

12. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to know what categories of personal information are collected and how they are used
  • Right to know if personal information is sold or disclosed, and to whom
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to request deletion of personal information
  • Right to correct inaccurate personal information we hold about you
  • Right to non-discrimination for exercising privacy rights

To exercise your CCPA or CPRA rights, contact us at admin@test.sacpoolservices.com.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a revised effective date and, for material changes, by sending email notification to partners. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. CONTACT US

For privacy-related questions, requests, or concerns:

Email: admin@test.sacpoolservices.com

Mail:

Company: TEST – Sac Pool Services

Website: https://test.sacpoolservices.com